Part-time Hourly Interviewer Position Description
The Indiana Institute on Disability and Community (IIDC) at Indiana University, through an agreement with the Indiana Bureau of Disabilities Services (BDS), is responsible for completing individual, family, and provider survey data collection on National Core Indicators for the state’s quality assurance initiatives.
In addition, IIDC is also charged with survey data collection for individuals on National Core Indicators for the Aging and Disabled population who receive waiver and nonwaiver services. These surveys are conducted primarily through the telephone. However, surveys can be scheduled in-person via provider facilities depending on availability.
IIDC is seeking part-time hourly employees to collect survey data via online, in-person, and telephone interviews. Some interviews may require travel, dependent on state and local restrictions and safety protocols related to COVID-19. Surveyors will be expected to complete 5-10 interviews per week over a 9-month period (October-June) with interviews ranging from 30-45 minutes each. Surveyors work closely with IIDC and BDS leadership for National Core Indicators and are supervised by Janet Carpenter, NCI Program Administrative Assistant.
Position Responsibilities:
- Complete interviewer online and live webinar trainings prior to conducting interviews.
- Conduct interviews with people with intellectual and developmental disabilities (IDD) who use supports and services in Indiana through the Bureau of Disabilities Services.
- Surveyors are expected to use their own computers and internet service for remote interviews unless otherwise provided an IU computer/tablet.
- Some in-person surveys may take place within the region/BDS district where the surveyor resides.
- Conduct interviews with people on Aged and Disabled waivers/nonwaivers via telephone or in-person.
- Schedule interviews required for quality assurance.
- Interviewers are expected to use their own phone or via Teams calling through an IU computer/tablet.
- Communicate with legal guardians (if necessary) to obtain consent to participate in the survey.
- Track all surveying activities in an online platform.
- Enter survey data with accuracy into online database.
- Submit timesheet online as a part-time hourly IU employee consistently and accurately.
- Respond to communications with project staff in a timely manner.
- Communicate issues with project staff immediately.
- Travel throughout their region/BDS district to conduct interviews, if necessary.
Position Requirements:
- Knowledge and experience with individuals with intellectual and developmental disabilities and the developmental disabilities services system.
- Knowledge and experience with individuals on Aged and Disabled waiver/nonwaiver services.
- Effective communication and organizational skills.
- Consistent and reliable access to a computer with a webcam, phone, and reliable internet.
- Self-initiation with the ability to work independently.
- Strong problem-solving skills.
- Ability to prioritize work responsibilities to meet deadlines.
- Indiana driver’s license and/or access to reliable transportation.
- Proficiency using Microsoft Word and a computer; general knowledge of Excel.
- A phone number you can share with project staff and survey participants.
Minimum Qualifications:
- High school diploma or equivalent.
- Three years of lived or work experience in the disability field.
Preferred Qualifications:
- Direct experience with individuals with intellectual and developmental disabilities and/or aging and disabled populations.
- Family member of or individual with a disability.
- Fluent in ASL or Spanish.
Pay includes time spent training, administrative duties, interviewing, plus mileage reimbursement if applicable.